Wednesday, June 28, 2017
Expert Services to Meet Every Need
 
Services

Overview

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Everything you need to know about our services is here at your fingertips, grouped by categories. Click on a category to view the entire range of services offered in that area. The "overview" link provides a quick look at our quality controls aimed at achieving the best in accuracy, turnaround times and compliance. Click on each specific service link to view what the service reports, why you may want to use it and the benefits delivered. You can click on the "expand all" link to review our entire suite of services at any time while you visit this area.

If you have a question or don't see something you're looking for, click the "contact" button at the top and bottom of each page to contact a Validex Account Executive (VAE) for more information. A VAE can also tell about our Best Value Analysis or how to ensure your organization's compliance by partnering with the experts at Validex.

Our services, as defined by the Fair Credit Reporting Act (FCRA), fall into two categories:

  • Reports based on public records
  • Reports based on investigative calls

For both types of services, we have devoted our expertise to meeting the FCRA’s three fundamental requirements:

  • Strict Procedures. The law says screening vendors must have well-defined methods of collecting and reporting data, which we have done in great detail.
  • Maximum Possible Accuracy (MPA) Standard, which contains our strict procedures. Our standard defines hundreds of details of how we access data, enforce accuracy, and report results. All staff are trained thoroughly in our MPA, and our proprietary workflow technology is developed with the MPA as the guide.
  • Best Possible Source. The FCRA requires vendors to use the Best Possible Source for every report. This is the law’s term, not just ours, and we take this requirement very seriously - it’s good for all involved.  We are constantly researching and monitoring how we identify and use the Best Possible Source for each service. This has one set of implications for public record reports, such as a County Criminal History and other implications for investigative calls, such as an Employment Reference.

Some key values that we add to our service delivery:

  • Best Value Analysis. We have devoted considerable research to developing comprehensive comparisons of the value that can be obtained from using alternative types of public repositories, such as county courts, state criminal records, and proprietary national databases. A Validex Account Executive is always available to consult with clients, free of charge, on how to benefit from this research.
  • Individualized Customer Service. The Customer Service Manager assigned to your account is always available to answer your service-related questions promptly and with authority.
  • Competitive Turnaround Times. Over 92% of our services are completed in three days, many that are much sooner.

See the other service overview pages for how we ad value with each service.

Contact Partner with the Experts - Contact a Validex Account Executive for details of how our complete range of services can add value to your hiring program. Ask for our Best Value Analysis, tailored to your organization.